OUR STORE POLICY SUMMARY
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
PLEASE NOTE: As we are small family run company, all orders are made to order! We are making efforts to stock popular items to speed up times so that you as customers can receive the products quickly.
DELIVERY TIME: We aim to get the items delivered to you as soon as possible with a time frame of 5-10 working days.
Custom made items will have a longer production time and this may vary, although every effort will be made to complete these orders in 15 -20 working days.
RETURNS POLICY:All items being returned must be returned within 14 days upon receiving the item. Having said this, we aim to support and satisfy all customers and are extremely grateful for the support. Should you have any concerns, please contact us and we will do our very best to resolve the issue.
FOR ANY FURTHER QUERIES:
EMAIL: contact@propanther.co.uk
DELIVERY POLICY
What You Need to Know
PLEASE NOTE: As we are small family run company, all orders are made to order! We are making efforts to stock popular items to speed up times so that you as customers can receive the products quickly.
DELIVERY TIME: We aim to get the items delivered to you as soon as possible with a time frame of 5-10 working days. This is hugely reliant upon our manufacturers delivery time, so these times may vary.
shipping methods, packaging, and costs.
RETURNS
RETURNS POLICY: If for any reason you are unhappy with your item , please contact us on the email address provided below. All items being returned must be returned within 14 days upon receiving the item. Having said this, we aim to support and satisfy all customers and are extremely grateful for the support. Should you have any concerns, please contact us and we will do our very best to resolve the issue.
ALL CUTOM MADE ITEMS ARE BESPOKE AND FOR THIS REASON NONE RETURNABLE UNLESS ITEMS ARE FAULTY!
Should you need to return any item, please click on the link "Items Return Form" below and print off the document. Simply fill out the form and return to the address provided at the bottom of the sheet.
FOR ANY FURTHER QUERIES:
EMAIL: contact@propanther.co.uk
VIEW PRIVACY POLICY
ProPanther respect your privacy. We ensure that your privacy is protected when using our website or when placing online orders with us.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.propanther.co.uk
Personal data we collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the Site, and information about how you interact with the Site.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through and with the Site (including processing your payment information, arrangements for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to allow us to use your Personal Information, as described above.
We may share information with service providers under contract who help with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own or any additional benefit.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant and/or other lawful request for information we receive, or to otherwise protect our rights.
Transferring Information Internationally
We may transfer information collected about you to third parties acting on our behalf that may be located in countries outside of the European Economic Area (“EEA”) or countries deemed by the European Commission to have satisfactory data protection. These other countries may not offer the same level of protection for the information collected about you, although we will at all times continue to collect, store and use your information in accordance with this Privacy Policy and the applicable data protection legislation. We will ensure we share data only with those organisations that satisfy an adequate level of data protection in line with applicable data protection legislation and that satisfactory contractual agreements are in place with any such parties.
Your rights
If GDPR is applicable to you, you have the right to access personal information we hold about you and to ask that your personal information be amended, updated, or deleted, you have the right to ask for the ceasing of processing of your data, object to profiling activities and solely automated processing, request that we restrict the processing of your personal data, and/or request that your data be transferred to a third party (data portability) under certain circumstances. If you would like to exercise this right, please contact us through the contact information below.
You have the right to withdraw your consent to the processing of your data at any time if the processing is based on your consent, and can do so by contacting the DPO on the email address provided, If you would like to exercise any of your rights set out above.
You also have a right to lodge a complaint with the relevant data protection authority.
The relevant authority for each country can be found on the European Commission website: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
Data retention
When you place an order through the Site, we will maintain your Order Information for as long as necessary to carry out our services to you or for as long as we are required by relevant laws. After this period, your personal data will be deleted.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the following email address: